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Thank you for sharing your experience. I’m sorry that your visit ended on such a negative note, but I believe it is important to clarify what happened for future guests reading this review. You arrived at the restaurant shortly before closing, after having already had dinner elsewhere, and wanted to come in only for dessert. At that time we were already closing and our kitchen service had finished. Sabores de Sandra is a restaurant, rather than a bar or dessert café, and we cannot keep the restaurant open beyond our advertised closing time for a dessert-only visit. You were also carrying drinks purchased elsewhere and intended to consume them inside the restaurant. We cannot allow outside drinks to be consumed on our premises, as this is prohibited under the conditions of our commercial insurance. Regarding the air conditioning, it had been switched off because we were already closing; it was not out of order. I’m sorry that the conversation felt unpleasant to you. That was not my intention. However, explaining our closing time and the conditions under which we can operate is not the same as refusing service to paying customers. We welcome our guests with great care, but we also need to respect our closing time and the conditions under which our restaurant is insured. I’m especially sorry that you left without trying our food, as the culinary experience is at the heart of what we do.