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afelsinger

we're glad you enjoy our food! did you happen to visit us last week? it was Burger Week and wait times were certainly longer than normal - it was our busiest week ever by a 30% margin. Things have settled back into normal levels of summer busy and I would say a 45 minute wait in line is very rare. We have experimented with having a second person on the bar. you are right, the wait in line does decrease, though it's not as satisfying of a change as you've projected. The issue with longer lines is often not the drinks, but two other things: - the education/coaching required to help first-timers order a balanced and satisfying meal. We love talking to folks but it does take time. and we want to make sure they have a good first experience! our menu does explain how to order, but many people prefer a verbal conversation. - bottleneck at our Lankan-Chinese station in the kitchen. These dishes have steadily increased in popularity and they are made to order at a station with limited space. We can only make them 1 at a time (while prepping the next to fire). On particularly busy summer weekend nights, there's either going to be a wait to order OR a wait for your food. And in Portland, people tend to be more patient waiting in line than waiting for food. So in some sense, the pace of the line is intentional on those nights. If it's helpful to know, Wednesdays and Thursdays are almost always our slowest nights of the week. And our busiest hours are 6 to 8. Thanks again! Feel free to reach out through our website if you have any other ideas to increase efficiency.


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