Dear Rebecca, thank you for the detailed review, we appreciate the time and effort you put into writing it, and are convinced you had the best of intensions trying to help us improve, while providing the public with such a constructive service. We noticed you took the time to post your review both on google places and on happy cow, probably trying to maximize the exposure, thanks again! So let’s start for a second with laying out our mission at screaming carrots. We at screaming carrots promotes compassionate, sustainable, nutrient-rich and affordable eating without sacrificing flavor, quality or quantity. our food is made with love using all plant sourced ingredients, predominantly organic, local when possible and always non-GMO. Our goal is to provide an alternative to the otherwise corporate-run, fast-food disease causing establishments in our immediate surrounding area. We operate at no profit since we first started in August of 2015, and intend to keep it up for the foreseeable future. Now to the points raised in your review – Screaming Carrots uses a sophisticated computerized point-of-sale system. All orders taken by our wait staff are printed at the kitchen printer with date and time stamps on each order slip. Those are then arranged according to the time stamp for the kitchen staff to cook and plate. There is no scenario or reason for our kitchen staff to make one guest’s order ahead of another’s. What often happens is that our regular guests call in their orders ahead of time knowing the time it takes us to prepare each dish, with the intent to have their meal ready for them as soon as they walk in. Our kitchen is laid out in a way that is completely visible to guests from almost every seat in the restaurant. The reason for this design was for guests to have the confidence that we deliver on our mission statement and have nothing to hide. The new batch of falafel was made right in front of you, you were in fact seated at the table closest to the kitchen and witnessed every step of the preparation. Last and final point, the “HAIR” you found in your falafels when you got home, was in fact fiber from organic, fresh PARSLEY ground-up with its stems. Unlike human hair, parsley actually survives the high temperatures involved in deep frying falafel and retains a fiber feel that could sometimes be mistaken for hair. Human hair will NOT survive oil heated to 375 degrees! Kind regards and lots of love, Guy & Lek.