Hi there, We’re really sorry to hear you left disappointed — that’s never the experience we want for anyone who visits us 💔 Our prices reflect the quality of ingredients we use (always 100% vegan and often organic or artisanal), but we understand it may feel different from other spots in Porto. We hear you on the iced coffee and the pistachio roll, and we’ll definitely share your feedback with the team. As for the vegan nata — they’re actually one of our bestsellers and often fly off the counter! They come out of the oven throughout the day, so sometimes it’s just a 5-minute wait for a fresh batch 🥲 Next time, we’d love for you to catch one warm and golden! Thanks again for stopping by and for taking the time to share your experience 💚