1 Filtered Review of 2 Roots Plant-Based Café
The reviews below were either questionable or violated our site terms. They therefore are not factored into this business's overall star rating.
Check out the Review Guidelines | Review Removal.
The reviews below were either questionable or violated our site terms. They therefore are not factored into this business's overall star rating.
Check out the Review Guidelines | Review Removal.
Tim_nottingham
Points +9690
Questionable reviews - 2 from independent reviewers? - Edit
Edit: I always feel obliged to reduce my rating of a place that uses either staff or a media team to write reviews as if they are customers rather than associated with the business. It gives a feeling of lack of openness and honesty. The 2 reviews include mine.
Read moreThe falafel bowl is very large and tasty. It could be improved even more if it had an option to buy bread with it. Very modern, light and airy interior. Definitely worth a visit.
Updated from previous review on 2025-08-21
WilliamTheCat
That’s fair. Avoid a vegan place in Binh Thanh that starts with G. They stole my pictures from another restaurant to write their fake reviews lol!
Read moreROOTS_BEN_THANH
Thank you for your feedback and for visiting us. We truly appreciate that your original review was a 5-star rating with warm and kind words about our falafel bowl and atmosphere — and we’ve now added extra bread options based on your suggestion!
Read moreWe weren’t sure how to respond at first, so it took us some time — but since you’ve continued commenting, we’d like to clarify.
One of the reviews you noticed was indeed written by a family member of one of our staff after visiting our cafe shortly after opening, simply as a gesture of support and to clarify, they were an actual paying customer— not as part of any marketing or request from us.
We don’t know the full policy yet, but if any review happens to violate HappyCow’s guidelines, we completely understand and are happy for it to be removed.
We also understand how this might have appeared misleading from the outside, and we’ve since reminded everyone that reviews should only come from genuine guests.
However, you also commented on two real customer reviews, which we believe may have been a misunderstanding. We sincerely hope you’ll visit us again to experience our place once more and see that what we do here is real.
All the best,
Owner
Guest